How Usable is YOUR World?

For the last post of 2009, I want to share 3 quotes that I really like!

Watch people in their own environments

— Peter Merholz, Founding partner of Adaptive Path
That’s so true, if you really want to improve a product, watch people using it in their own environment. That’s why, when we facilitate usability testing sessions, we [...]

In a previous post (AA form - three entry fields and one error!), I wrote about how a simple form on the New Zealand Automobile Association (AA) website was finally not as easy as it should have been. I’m quite happy to tell you that AA is doing a new contest and they improved their [...]