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	<title>How Usable is YOUR World? &#187; customer experience</title>
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	<description>Usability Engineering - User Centered Design - Human Factors Engineering</description>
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		<title>Webstock Mini &#8211; Animated Talks</title>
		<link>http://www.olivierlorrain.com/2010/09/30/webstock-mini-animated-talks/</link>
		<comments>http://www.olivierlorrain.com/2010/09/30/webstock-mini-animated-talks/#comments</comments>
		<pubDate>Thu, 30 Sep 2010 10:08:37 +0000</pubDate>
		<dc:creator>Olivier Lorrain</dc:creator>
				<category><![CDATA[Conference]]></category>
		<category><![CDATA[animated talk]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[RSA]]></category>
		<category><![CDATA[usability]]></category>
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		<description><![CDATA[Do you know how to make your recorded talk, that you will broadcast on Youtube, easy to understand? I have seen a nice way to do it at the Webstock mini (Wellington, NZ). Daniel Button presented his TED talk (Yes, he came to show us a recorded talk&#8230;) but, instead of seeing him giving his [...]]]></description>
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		<title>Designing Flight Experience</title>
		<link>http://www.olivierlorrain.com/2010/05/01/designing-flight-experience/</link>
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		<pubDate>Sat, 01 May 2010 00:39:16 +0000</pubDate>
		<dc:creator>Olivier Lorrain</dc:creator>
				<category><![CDATA[Conference]]></category>
		<category><![CDATA[air new zealand]]></category>
		<category><![CDATA[aviation]]></category>
		<category><![CDATA[customer experience]]></category>
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		<description><![CDATA[As an airline company, how would you enhance the flight experience of your customers? Remember, the airline industry is generally risk averse and require a lot of capital to run. I attended a breakfast conference where Hudson Smales (Air New Zealand) and Shailesh Manga (Optimal Usability) talked about the process they went thru to deliver [...]]]></description>
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		<title>Optimal Breakfast Conference</title>
		<link>http://www.olivierlorrain.com/2009/11/28/optimal-breakfast-conference/</link>
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		<pubDate>Sat, 28 Nov 2009 03:47:43 +0000</pubDate>
		<dc:creator>Olivier Lorrain</dc:creator>
				<category><![CDATA[Conference]]></category>
		<category><![CDATA[customer experience]]></category>

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		<description><![CDATA[I went to a breakfast conference last Thursday morning (Nov 26th, 2009) given by Trent Mankelow. Guess what was his conference&#8217;s title? &#8211;&#62; How to create banking and insurance websites that don&#8217;t suck. It was nicely presented with relevant examples. I truly agree with his following 4 reasons why so many financial services websites suck: [...]]]></description>
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