Wine glass AND screw cap

February 22, 2012

On my flight from Montréal (Canada) to Lyon (France), I had the opportunity of drinking a white wine with a special twist (In fact, it was the bottle that had a special twist…). The bottle has its own glass which is also the screw cap as shown below. My first though was ” Wow, brilliant [...]

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Designing Flight Experience

May 1, 2010

As an airline company, how would you enhance the flight experience of your customers? Remember, the airline industry is generally risk averse and require a lot of capital to run. I attended a breakfast conference where Hudson Smales (Air New Zealand) and Shailesh Manga (Optimal Usability) talked about the process they went thru to deliver [...]

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